|Nixle Notifications Now Available for Covina Residents|
The City of Covina and Covina Police Department have adopted Nixle, a mass alert notification system, to alert the community and provide information in the event of an emergency or critical incident. Anyone can use this free system. We expect this system will provide an effective method for communication between the community and the police department. Those interested in receiving Nixle Alerts can sign up by visiting http://nixle.com/covina-police-department/ or by texting a Covina zip code to 888777.
Updated Alarm Ordinance
The City of Covina has recently adopted an updated Alarm ordinance to address false alarm response issues resulting from operator and alarm monitoring company errors. The goal of the ordinance is to reduce the number of false alarm activations requiring a response by the Covina Police Department, which will free up police resources and reduce the fines levied on alarm customers.
[Click Here] for detailed information on the Alarm Program
Covina senior citizens have reported receiving calls from persons claiming to be IRS employees, and providing instructions on how to send money owed to the IRS. No government agency will ever contact you by telephone demanding wire transfer or pre-paid debit card payment for monies owed. The best method of dealing with phone scam attempts is to hang up on the caller. If you don't allow them to hook you, they will move on.
Covina Water Utility customers have also reported a water payment scam operation. Unknown subjects have made calls to some Covina Water Utility customers stating that the customer has a high water usage on their account, creating a so-called violation. The callers identify themselves as employees, and threaten to come to the resident's home to collect a $500 fine for water violations.
The City of Covina has a process in place to provide warnings, before a graduated citation process is initiated. Fines begin at $50 per violation, with a maximum fine of $250 per violation for repeat violators. If a customer receives a citation, the citation amount is added to your water bill. No Water Utility employee will ever arrive at your door and ask for direct payment of a fine. For additional information please contact Global Water Fathom at (855) 354-7579 or the City of Covina Public Works (626) 384-5230. If you are victim of a water payment scam in the City of Covina, please contact the Covina Police Department 24 hours dispatch at (626) 331-3391.
Service Area Policing
The members of the Covina Police Department strive to provide excellent customer service to the citizens we serve. To facilitate this level of service we have divided the City into three service areas, with one lieutenant assigned to each area.
Service Area Policing allows you to contact the lieutenant who is responsible for your specific area of concern for any non-emergency issues.
Do not hesitate to contact your Service Area Lieutenant for non-emergency problems that do not need immediate response from the police. Together, we can make Covina a better place to live, work and visit. For more information or to contact your service are lieutenant, click Service Area Policing.
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