Water Division
Water Use Restrictions
Water conservation practices remain crucial to our local water supply. California droughts have depleted our water reserves and more saving must be done in order to ensure adequate water supply for the future. As a community, let’s make conservation our way of life and strive to use water efficiently in our homes and in our businesses.
Please be advised: The City of Covina has declared a LEVEL 2 Water Supply Shortage, effective 8/4/2022. Mandatory water conservation measures are in effect, and are applicable to all City of Covina water customers.
MANDATORY WATER USE RESTRICTIONS (applicable to City of Covina Water customers):
- April through October: Watering of lawn, landscape, or other vegetated area using a sprinkler system is limited to Wednesday and Saturday only.
- November through March: Watering using a sprinkler system is limited to Wednesday only.
- Watering or irrigating of lawn, landscape or other vegetated area is prohibited everyday between the hours of 9:00 a.m. and 5:00 p.m.
- Watering or irrigating of lawn, landscape, or other vegetated areas is limited to a maximum of 10 minutes per station per day.
- Runoff caused by irrigation is prohibited.
- Washing down paved surfaces (such as sidewalks, walkways, driveways, parking areas, tennis courts, patios, or alleys) is prohibited.
- All plumbing system leaks, breaks, and other malfunctions must be repaired within 48 hours of notification by the City, unless other arrangements are made with the City. Whenever possible, problem area should be isolated and turned off in order to eliminate water waste until permanent repair can be made.
- Operating a water fountain or other decorative water feature that does not use re-circulated water is prohibited.
- Using water to wash or clean a vehicle is prohibited except by the use of a hand-held bucket or a hand-held hose equipped with a shut-off nozzle.
WHAT’S ACCEPTABLE ANY DAY OF THE WEEK:
- Low-flow drip irrigation systems.
- Watering the lawn or landscape using a hand-held hose equipped with a shut off nozzle.
- Watering trees using a hose equipped with a shut off nozzle.
- Washing a vehicle using a hand-held bucket or a hose equipped with a shut off nozzle.
- Running irrigation systems for short periods of time for adjustments or repairs.
For more information, contact the Environmental Services Division at (626) 384-5480 or environmental@covinaca.gov.
Reporting Water Waste
Help save water in our community. Water waste should be reported to the Environmental Services Division as soon as possible. Call 626-384-5480 or email environmental@covinaca.gov. Be prepared to report the address, a description of the water waste, and the date and time of the occurrence. Photos are always helpful.
Not a City of Covina Water Customer?
If you are not a City of Covina water customer, contact your water provider to obtain specific information regarding watering restrictions in your service area:
- City of Azusa Light & Water – (626) 812-5225 – https://www.ci.azusa.ca.us/132/Light-Water
- Golden State Water – (800) 999-4033 – www.gswater.com
- Valencia Heights Water Company – (626) 332-8935 – http://vhwc.org
- Suburban Water Company – (626) 543-2500 – www.swwc.com/suburban
Rebate Programs
Residents and businesses are eligible for rebates on water conserving appliances, landscaping equipment, flow monitors, and turf replacement. Rebates are offered by the Metropolitan Water District of Southern California. Visit www.bewaterwise.com to view available rebate programs.
Rebates are available for the following water conserving items:
- High Efficiency Toilets
- High Efficiency Clothes Washers
- Flow Monitoring Devices
- Smart Irrigation Controllers
- Soil Moisture Sensor Systems
- Rain Barrels and Cisterns
- Rotating Sprinkler Nozzles
- Turf Replacement
Landscape Classes
There are a variety of landscape classes to help you save water and meet conservation goals without sacrificing the beauty of your garden. Classes are held virtually, and are free of charge. Visit Upper District to view class details and to register.
Using Your Water Meter to Detect Leaks
Even a small leak can waste a significant amount of water. For example, a leaky faucet that drips at a rate of one drip per second can waste more than 3,000 gallons per year. That’s the amount of water needed to take more than 180 showers!
There is a feature on your auto-read meter that can help determine if there is a leak in your plumbing. Follow these simple steps:
1. Locate the water meter on the outside of your property, and remove the lid. Remove the black lid on the register so that light reaches the solar cell. If sunlight is not available, use a flashlight.
2. Check the leak icon.
Water Billing and Service
The City of Covina provides water service to a population of 33,300 persons through approximately 8,500 service connections. The City maintains approximately 102 miles of water mains, 1,000 fire hydrants, and nine reservoirs with a total capacity of 20 million gallons.
How to Contact Us
For water billing or water service questions, please contact the Finance Division at 626-384-5230 or water@covinaca.gov.
Water Bill Payment Options
Customer charges are based on both fixed costs (the cost of delivering the water) and consumption costs (charges for the amount of water used during the billing month).
Pay by phone: 855-230-7396
Pay online: https://www.eonlinebill.com/bapp/covina/indexl
Pay by mail: City of Covina
Finance Division
125 East College Street
Covina, CA 91723
Pay in person: City Hall Cashier Window
125 East College Street
Covina, CA 91723
Monday to Thursday, 7:00 am to 6:00 pm
Drop box: A secure drop box is located in front of City Hall, on College Street
Water Rates
Customer charges are based on both fixed costs (the cost of delivering the water) and consumption costs (charges for the amount of water used during the billing month).
Request to Start/Stop Service
To start or stop water service, please complete and submit the appropriate application. For assistance, please contact the Finance Division at 626-384-5230 or water@covinaca.gov.
Application to start water service
Application to stop water service
Financial Assistance Program for Low-Income Customers
The City of Covina has a voter-approved Utility Users Tax of 6% that is applied to all water, electricity, gas, telephone, and cable television bills.
Income qualified residents may receive an exemption from the Utility Users Tax. An application and supporting documents must be submitted to the City. For more information, refer to the Application and Guidelines.
UUT Exemption – Application and Guidelines 2024-2025
Water Shut-Off Protection Act, SB 998
SB 998, the Water Shut-Off Protection Act, requires water companies to follow specific notification procedures before discontinuing residential water service for non-payment, and offer special considerations for low-income customers.
Water Policy – Discontinuance and Restoration of Water Service
Water Policy – Disputed Bill Appeal Process
SPANISH – PROCESO DE APELACIÓN DE FACTURAS OBJETADAS rev 5 18 21-Spanish.pdf
SPANISH – INTERRUPCIÓN Y RESTAURACIÓN DEL SERVICIO DE SUMINISTRO DE AGUA rev 5 18 21.pdf
TAGALOG – PROSESO NG PAG-APELA NG TINUTUTULANG BILL rev 5 18 21.pdf
TAGALOG – PAGPUTOL AT PAGPAPANUMBALIK NG SERBISYO SA TUBIG rev 5 18 21.pdf
Tiếng Việt – QUY TRÌNH KHÁNG NGHỊ HÓA ĐƠN CÓ TRANH CHẤP.pdf
Tiếng Việt – NGỪNG CUNG CẤP VÀ KHÔI PHỤC DỊCH VỤ CẤP NƯỚC.pdf
Service Line Inventory, Lead and Copper Rule
Under the U.S. EPA’s Lead and Copper Rule, water systems are required to perform an inventory of all service
lines by October 2024. An inventory of Covina’s service lines was completed as required. As determined by
the inventory, there are no lead or galvanized requiring replacement service lines in the City’s inventory. A
written statement must be made publicly accessible, declaring that our water system’s distribution system has
no lead service lines or galvanized requiring replacement service lines, and can be viewed here.
Other Water Purveyors Serving Covina
Not all Covina residents and businesses receive water from the City of Covina. There are four other water purveyors that serve Covina:
- City of Azusa Light & Water – (626) 812-5225 – https://www.ci.azusa.ca.us/132/Light-Water
- Golden State Water – (800) 999-4033 – www.gswater.com
- Valencia Heights Water Company – (626) 332-8935 – http://vhwc.org
- Suburban Water Company – (626) 543-2500 – www.swwc.com/suburban
Where Does Covina’s Water Come From?
Covina’s water supply comes primarily from the Covina Irrigating Company, which treats surface water from the Main San Gabriel Groundwater Basin and from the San Gabriel River. When necessary, surface water is imported from the Metropolitan Water District of Southern California, which comes from the Colorado River and Sacramento and San Joaquin Rivers in Northern California. Drinking water is disinfected before it is delivered to homes and businesses, using chlorine, chloramines, ultraviolet light, or ozone.
The City of Covina strives to provide its residents and businesses with the highest quality water and the most reliable service.
Southern California’s Water Story
Californians have been through a lot in the past few years when it comes to water. From droughts to floods, California has seen it all in recent years. Protecting Every Source: Southern California’s Water Story is a new animated video that takes a look at how Southern California has been working hard to protect every source of water – from the ocean to the mountains.
Learn more about where the region’s water comes from and how it gets to your tap. Explore the ways in which Southern California’s water agencies are innovating the region’s water systems to adapt and meet the needs of the state’s changing climate. Watch the video here: Protecting Every Source: Southern California’s Water Story (3:56).
Water Quality
Drinking water is tested regularly to ensure its safety. Each year, the City of Covina is required to publish a Consumer Confidence Report (CCR), which provides an overview of water quality and testing results from the previous calendar year. The CCR explains where Covina’s drinking water comes from, and how Covina’s water quality compares with regulatory standards.
Water Supply
Where Does Covina's Water Come From?
Covina’s water supply comes primarily from the Covina Irrigating Company, which treats surface water from the Main San Gabriel Groundwater Basin and from the San Gabriel River. When necessary, surface water is imported from the Metropolitan Water District of Southern California, which comes from the Colorado River and Sacramento and San Joaquin Rivers in Northern California. Drinking water is disinfected before it is delivered to homes and businesses, using chlorine, chloramines, ultraviolet light, or ozone.
The City of Covina strives to provide its residents and businesses with the highest quality water and the most reliable service.
Southern California's Water Story
Californians have been through a lot in the past few years when it comes to water. From droughts to floods, California has seen it all in recent years. Protecting Every Source: Southern California’s Water Story is a new animated video that takes a look at how Southern California has been working hard to protect every source of water – from the ocean to the mountains.
Learn more about where the region’s water comes from and how it gets to your tap. Explore the ways in which Southern California’s water agencies are innovating the region’s water systems to adapt and meet the needs of the state’s changing climate. Watch the video here: Protecting Every Source: Southern California’s Water Story (3:56).
Water Quality
Drinking water is tested regularly to ensure its safety. Each year, the City of Covina is required to publish a Consumer Confidence Report (CCR), which provides an overview of water quality and testing results from the previous calendar year. The CCR explains where Covina’s drinking water comes from, and how Covina’s water quality compares with regulatory standards.
Water Billing and Service
The City of Covina provides water service to a population of 33,300 persons through approximately 8,500 service connections. The City maintains approximately 102 miles of water mains, 1,000 fire hydrants, and nine reservoirs with a total capacity of 20 million gallons.
How to Contact Us
For water billing or water service questions, please contact the Finance Division at 626-384-5230 or water@covinaca.gov.
Water Bill Payment Options
Pay by phone: 855-230-7396
Pay online: https://www.eonlinebill.com/bapp/covina/indexl
Pay by mail: City of Covina
Finance Division
125 East College Street
Covina, CA 91723
Pay in person: City Hall Cashier Window
125 East College Street
Covina, CA 91723
Monday to Thursday, 7:00 am to 6:00 pm
Drop box: A secure drop box is located in front of City Hall, on College Street
Water Rates
Customer charges are based on both fixed costs (the cost of delivering the water) and consumption costs (charges for the amount of water used during the billing month).
Request to Start/Stop Service
To start or stop water service, please complete and submit the appropriate application. For assistance, please contact the Finance Division at 626-384-5230 or water@covinaca.gov.
Application to start water service
Application to stop water service
Financial Assistance Program for Low-Income Customers
The City of Covina has a voter-approved Utility Users Tax of 6% that is applied to all water, electricity, gas, telephone, and cable television bills.
Income qualified residents may receive an exemption from the Utility Users Tax. An application and supporting documents must be submitted to the City. For more information, refer to the Application and Guidelines.
Water Shut-Off Protection Act, SB 998
SB 998, the Water Shut-Off Protection Act, requires water companies to follow specific notification procedures before discontinuing residential water service for non-payment, and offer special considerations for low-income customers.
Water Policy – Discontinuance and Restoration of Water Service
Water Policy – Disputed Bill Appeal Process
Other Water Purveyors Serving Covina
Not all Covina residents and businesses receive water from the City of Covina. There are four other water purveyors that serve Covina:
- City of Azusa Light & Water – (626) 812-5225 – https://www.ci.azusa.ca.us/132/Light-Water
- Golden State Water – (800) 999-4033 – www.gswater.com
- Valencia Heights Water Company – (626) 332-8935 – http://vhwc.org
- Suburban Water Company – (626) 543-2500 – www.swwc.com/suburban
Water Use Restrictions
Water conservation practices remain crucial to our local water supply. California droughts have depleted our water reserves and more saving must be done in order to ensure adequate water supply for the future. As a community, let’s make conservation our way of life and strive to use water efficiently in our homes and in our businesses.
Please be advised: The City of Covina has declared a LEVEL 2 Water Supply Shortage, effective 8/4/2022. Mandatory water conservation measures are in effect, and are applicable to all City of Covina water customers.
MANDATORY WATER USE RESTRICTIONS (applicable to City of Covina Water customers):
- April through October: Watering of lawn, landscape, or other vegetated area using a sprinkler system is limited to Wednesday and Saturday only.
- November through March: Watering using a sprinkler system is limited to Wednesday only.
- Watering or irrigating of lawn, landscape or other vegetated area is prohibited everyday between the hours of 9:00 a.m. and 5:00 p.m.
- Watering or irrigating of lawn, landscape, or other vegetated areas is limited to a maximum of 10 minutes per station per day.
- Runoff caused by irrigation is prohibited.
- Washing down paved surfaces (such as sidewalks, walkways, driveways, parking areas, tennis courts, patios, or alleys) is prohibited.
- All plumbing system leaks, breaks, and other malfunctions must be repaired within 48 hours of notification by the City, unless other arrangements are made with the City. Whenever possible, problem area should be isolated and turned off in order to eliminate water waste until permanent repair can be made.
- Operating a water fountain or other decorative water feature that does not use re-circulated water is prohibited.
- Using water to wash or clean a vehicle is prohibited except by the use of a hand-held bucket or a hand-held hose equipped with a shut-off nozzle.
WHAT’S ACCEPTABLE ANY DAY OF THE WEEK:
- Low-flow drip irrigation systems.
- Watering the lawn or landscape using a hand-held hose equipped with a shut off nozzle.
- Watering trees using a hose equipped with a shut off nozzle.
- Washing a vehicle using a hand-held bucket or a hose equipped with a shut off nozzle.
- Running irrigation systems for short periods of time for adjustments or repairs.
For more information, contact the Environmental Services Division at (626) 384-5480 or environmental@covinaca.gov.
Reporting Water Waste
Help save water in our community. Water waste should be reported to the Environmental Services Division as soon as possible. Call 626-384-5480 or email environmental@covinaca.gov. Be prepared to report the address, a description of the water waste, and the date and time of the occurrence. Photos are always helpful.
Not a City of Covina Water Customer?
If you are not a City of Covina water customer, contact your water provider to obtain specific information regarding watering restrictions in your service area:
- City of Azusa Light & Water – (626) 812-5225 – https://www.ci.azusa.ca.us/132/Light-Water
- Golden State Water – (800) 999-4033 – www.gswater.com
- Valencia Heights Water Company – (626) 332-8935 – http://vhwc.org
- Suburban Water Company – (626) 543-2500 – www.swwc.com/suburban
Rebate Programs
Residents and businesses are eligible for rebates on water conserving appliances, landscaping equipment, flow monitors, and turf replacement. Rebates are offered by the Metropolitan Water District of Southern California. Visit www.bewaterwise.com to view available rebate programs.
Rebates are available for the following water conserving items:
- High Efficiency Toilets
- High Efficiency Clothes Washers
- Flow Monitoring Devices
- Smart Irrigation Controllers
- Soil Moisture Sensor Systems
- Rain Barrels and Cisterns
- Rotating Sprinkler Nozzles
- Turf Replacement
Landscape Classes
There are a variety of landscape classes to help you save water and meet conservation goals without sacrificing the beauty of your garden. Classes are held virtually, and are free of charge. Visit Upper District to view class details and to register.
Using Your Water Meter to Detect Leaks
Even a small leak can waste a significant amount of water. For example, a leaky faucet that drips at a rate of one drip per second can waste more than 3,000 gallons per year. That’s the amount of water needed to take more than 180 showers!
There is a feature on your auto-read meter that can help determine if there is a leak in your plumbing. Follow these simple steps:
1. Locate the water meter on the outside of your property, and remove the lid. Remove the black lid on the register so that light reaches the solar cell. If sunlight is not available, use a flashlight.
2. Check the leak icon.
